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STB Implementation Engineer
Denver, Utah - Added Apr 11, 2019

Full Description:

Job Description:


Positions are remote (work from home) except for the initial training. Up to 3 weeks, 2 weeks onsite to start for all teams. Training is Denver CO.


Implementation Engineer II – Sunday – Thursday 10pm – 6am (this is a 3rd shift role)

Job Description: 

The STB Implementation Engineer will have current experience supporting, maintaining and troubleshooting the Spectrum Guide Set Top Box application as fielded by Charter Communications.  Experience needed will be in back office Spectrum Guide support, remote STB communications, EIA frequencies and edge QAM support.  Additional skills will involve converting EIA frequencies, Channel changes and other items as requested during 3rd shift maintenance windows.  Troubleshooting as needed with HFC Networks, IP Networks, Digital Video, DOCSIS Networks, DAC and SDV may be required.

This role will require Engineer to work from home 3 weeks per month with 1-week potential for work in Denver at client site (team building).


•Strong problem solving & trouble-shooting skills

•Excellent verbal and written communications skills

•Demonstrated problem solving and analytical thinking

•MOP Execution and understanding. 

•Keep a very detailed timeline, write summary of the activities after work performed.

•Access and view all data to JIRA and CRQ automated systems.

•Advanced communication, interpersonal skills

Desired Skills:

•3 years Cable Television or Telecommunications Technical Experience with at least 2 years as a Technician or equivalent

•2 years DAC / QAM experience or related work history in telecommunications.

•Communicate effectively with the customer concerning reception problems and services.

•Will work under minimal supervision, within broad guidelines of procedures and goals.

•Maintain a professional attitude and appearance at all times.

•Bachelor's Degree or Equivalent in Engineering.

Current engineering experience in the video communications industry desired. Prior experience within the telecommunication or networking industry in either deployment or planning would be beneficial

Understanding of telecommunications and data communications network architectures required.

  Requires working knowledge of IP networks including yet not limited to:

•IP Video Delivery solutions

•Charter Spectrum Guide Set Top Box Application

•HFC networks

•Troubleshooting and diagnostics experience

•Conditional Access Systems, DAC, QAM, EAI, Channel Maps

•VOD, SDV (CVEX or Vertisant) architectures and operations

•MPEG2, MPEG4, transcoding, & other related technologies

Access JIRA & CRQ automated systems for MOP’s and data sheets.  Access edge QAM, DAC platforms and SDV back office systems for upgrades, configuration updates, etc.  Work with NOC and other teams during maintenance windows to ensure smooth progress & troubleshooting.  Keep a timeline, write summary of the activities after work performed.


Apply for STB Implementation Engineer

Fill out the form below to submit your information for this oportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.

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