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KCM Solutions offers technology jobs for talented professionals interested in pursuing opportunities in Marketing & Creative, Sales, IT and Accounting & Finance.

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SMB Associate
San Mateo, California - Added Sep 18, 2018

Full Description:

Company Overview

Our is the world’s #1 animated video creation platform for enterprise organizations.

Customers use our SaaS video platform to easily create videos for their strategic

communication and training needs. We serve thousands of high-profile

organizations on six continents with our best-in-class platform. We are growing rapidly and sustainably. As a result, we’re looking for a SMB Associate to help drive the next phase of our growth.

Position Summary

Our client is looking for a talented SMB Associate to handle incoming sales requests for small and medium sized businesses. This role requires a candidate who is a quick learner, is eager to grow and execute, collaborates well across functional teams, and can build strong rapport with clients and re-sellers.


? Assist prospects and existing customers with purchase decisions and provide sales

support for target deals under $5,000 annual contract value.

? Address each prospect or customer’s unique inquiries, while providing them with the

proper information and appropriate solution based on the prospect’s specific needs

? Educate and qualify prospective customers – developing opportunities

? Connect with prospects by phone and email, using Salesforce as system of record

? Follow up in a timely manner on all leads, inbound inquiries, and referrals

? Identify and help to develop strategic relationships with potential customers and resellers

? Work with sales, business development, and customer success teams to implement

sales initiatives

? Recommend process improvements, and collaborate with other team members to identify and resolve issues

? Other duties as assigned


? 2-3 years of related work experience

? Prior account management experience preferred

? Experience selling and engaging contacts using phone and email

? Excellent written and verbal communication skills

? High emotional intelligence

? Intuitive selling abilities

? Personable and persistent

? SaaS or B2B experience preferred

Traits & Personal Characteristics

? Positive and motivated self-starter with minimal need for direction

? Highly organized – ability to multitask,prioritize and manage time effectively

? Driven by a desire to achieve meaningful and measurable results

? A desire to never stop learning and growing

? Excellent problem-solving skills and the ability to thrive in a dynamic and passionate “all hands on deck” culture

? Ability to work effectively as part of a team and independently

? Ability to use empathy, inquiry, courtesy, and a proactive, outcome-focused

approach to solving issues, both verbally and in written communication


College degree preferred, but not required.


This is a full-time position based in the San Francisco Bay Area.

Compensation and Benefits

? Competitive base salary + bonus + equity

? 401k

? Excellent health, dental, and vision insurance

? Snacks and frequent lunch celebrations

Apply for SMB Associate

Fill out the form below to submit your information for this oportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.

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